HubDoc in 2023: Pros and Cons of this Financial Tool

This is just related to standard Hubdoc connections which for bank fetch was already turned off in the UK in 2019 due to rules around open banking that restricted it. Standard fetch is where there is no direct connection but users insert their online banking or supplier credentials. Hubdoc then uses a special what is hubdoc software program to log in and securely find and fetch your documents, just like you would if you logged into the website yourself. In regards to Xero’s Hubdoc connection, we know this has been frustrating. Traditionally, we have used standard fetch technology to pull Xero bank statements into Hubdoc.

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Go paperless, with all your bills and receipts stored together online. Hubdoc turns a PDF bank statement into a CSV, making it quick and easy to get the transaction data into Xero. Seamlessly match transactions with your bank feed so you have reconciled, up-to-date financials. Honestly not sure why Xero invested in it in the first place. As an IT person I get that there is a lot of magic happening behind the curtains to make thing easier for us, your customers.

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The network is still growing, but you can register here to receive e-invoices in Xero. I agree, it makes more sense to eliminate connections as security procedures update rather than eliminating the feature as a whole. Fetch is one of my favourite features of Xero/Hubdoc and I’ll be so disappointed if they follow through with its termination. I’ll be looking into other cloud-based accounting and receipt filing systems for sure. This article confirms that the “No sayers” are gaining a grasp of the company. These features are important time saving features that reduce the interruptions to our clients day.

We want to pivot our resources so we can focus on investing in direct connections and other Hubdoc areas that don’t have heavy technical constraints to provide better customer value in the long term. Hi Allan, unfortunately, banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection. This will diminish the performance of many of our Hubdoc standard fetch connections preventing us from providing a product experience that you have come to expect of Xero. So, though your standard fetch connection might still be working, it’s likely that in the future the reliability of the connection will be impacted. We want to pivot our focus to invest in direct connections and other Hubdoc areas that don’t have heavy technical constraints to provide better customer value in the long term.

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However, we are listening and have shared your feedback with our Product team. This has been a very difficult decision to make but unfortunately banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection. So we need to invest in direct connections and other areas in Hubdoc that will provide better customer value for you in the long term. Hi Joe, we are sorry that we have had to make this decision – it hasn’t been an easy one to make. However, banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection, which will diminish the performance of many of our Hubdoc standard fetch connections. Thanks for your feedback, which we have shared with our product team.

Like others here I have had tickets open for months for Xero, Projects, and hubdoc. This is just one more example of the Xero management failing to prioritize development time. Xero wants more money every month but you cannot even get tax calculations to work between 2 Xero products (Xero and projects). The price will remain the same – this is because the pricing change is part of a standard business review and not attached to any single feature addition.

Overview: Getting started with your Hubdoc organization

We’ll be switching off the ability to set up new standard fetch connections on 31 January 2022 (1 February 2022 in Australia and New Zealand). Hubdoc will continue to offer a range of features that you can benefit from. Hubdoc will continue to help reduce the amount of manual data entry required by capturing information from bills and receipts and publishing it directly to Xero. You can still download, take photos or scan documents, then upload them to Hubdoc. Overall, HubDoc is the perfect helper for small business owners and accounting professionals looking to streamline their financial tasks.

• If you would like more information on how to continue to upload or email documents into Hubdoc – you may find this article helpful.
• However, we are listening to all the feedback that we are receiving so thank you for sharing your thoughts with us.
• This is currently available for Xero customers in Australia, New Zealand and Singapore and allows you to electronically exchange invoices between accounting software systems.
• The price will remain the same – this is because the pricing change is part of a standard business review and not attached to any single feature addition.
• Personally the fact that I cannot batch edit documents in Hubdoc to assign a payee and document type is a major pain point that I am hoping is also prioritized to be updated sooner rather than later.
• Additionally, as more supplier businesses sign up for e-invoicing we believe this will become a growing alternative because it allows for Australian businesses to receive invoices without manual data entry.
• Collect money and never actually provide the service you claim to.

If this is true then it needs to be included in your messaging. This announcement, whilst disappointing, is not unexpected. I have been raising issues with automatic feeds https://www.bookstime.com/ for years and got the standard answer that The Xero Team were working hard to fix the issues. The biggest joke was when the integration with Xero itself stopped working.

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Using standard fetch connections to automatically import bills, invoices and bank statements into Xero (or other accounting software) has traditionally been a popular feature in Hubdoc. However, as technology and industry standards evolve, these connections have become outdated and are often blocked by banks and online suppliers. Hi, we’re so sorry to hear your frustration – we would like to assure you that this decision was not taken lightly. So we have made the difficult decision so that we can invest more in direct connections and other areas of Hubdoc that provides better customer value in the long term. However, we are listening to all the feedback that we are receiving so thank you for sharing your thoughts with us. Hi Allys – we understand how frustrating this is and we are looking at ways to solve for this.

• And as previously stated most bank do not email statements so forwarding is not an option.
• I’ve literally tried using HubDoc multiple times in an effort to streamline some operations but have never been able to actually get ANY value out of it.
• Hi Allys – we understand how frustrating this is and we are looking at ways to solve for this.
• Hi Christian, this has been a very difficult decision to make but unfortunately banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection.
• This announcement, whilst disappointing, is not unexpected.
• I think you may be confusing bank feeds with Hubdoc’s fetch connections.
• As our support team mentioned, the issue is complex and will take some time to be resolved.

Sadly, we have no further update on this time to share with you. As our support team mentioned, the issue is complex and will take some time to be resolved. Our Product team are still working on it and we will share any information we have with you as soon as possible.

Why we’re changing the way you import documents into Hubdoc

Therefore, we didn’t originally build a direct API connection between the two. The product team is reviewing this and scoping potential solutions but will need time to build a solution. As more countries around the world embrace open banking models, banks and online suppliers are realising the benefits of establishing APIs with technology providers like Hubdoc. These connections allow us to work directly with your supplier (direct fetch connections), rather than rely on technology that logs into supplier portals and imports documents on your behalf (standard fetch connections).

Our Hubdoc team has grown 40% over the past 12 months, and they’ve worked hard to support critical work like improving stability and infrastructure, upgrading security, and increasing data automation. Hi Tara, we agree and with the switching off of fetch will be focusing on these direct connections. We aren’t able to share a timeframe on this yet as each of these relationships each need to be negotiated and have different dependencies and product builds but this is a focus for the team. Additionally, as more supplier businesses sign up for e-invoicing we believe this will become a growing alternative because it allows for Australian businesses to receive invoices without manual data entry. The network is still growing, but you can register here to receive e-invoices in Xero, so when your suppliers start using them you’ll be ready.

Advantages of Using HubDoc

However, after looking at your cookie cutter response to a number of posts here it seems obvious that you are experiencing a failure to communicate. There would be great mutual benefit if were to explain more about the context and details behind the decision. As a result you haven’t really addressed our concerns, only created an information vacuum. Hi Suzanne, the pricing change is part of a standard business review and not attached to any single feature addition. Collect money and never actually provide the service you claim to.