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Intercom vs Zendesk: Comparing features, integrations, and pricing

Intercom + Zendesk Integration Unito Two-Way Sync

intercom zendesk

For example, you can assign all inbound technical queries to an engineer; or, assign all pricing queries to the sales team. With so many solutions to choose from, finding the right option for your business can feel like an uphill battle. Intercom’s native mobile apps are good for iOS, Android, React Native, and Cordova, while Zendesk only has mobile apps for iPhones, iPads, and Android devices. Stitch delivers all your data to the leading data lakes, warehouses, and storage platforms. We’ve developed a Looker Block for Zendesk Support data provisioned by Stitch. This block includes prebuilt code to create dashboards and models that can help uncover insights from your Zendesk Support data.

intercom zendesk

Zendesk’s mission is to build software designed to improve customer relationships. It tends to perform well on the marketing and sales side of things, which is key for a growing company. And considering that its tools (including live chat options) are so easy to use, it’s probably going to be easier for a small business to get integrated and set up. ThriveDesk empowers small businesses to manage real-time customer communications.

Conversation Intelligence Software

When comparing Zendesk and Intercom, Zendesk stands out with its robust and versatile customer support solutions. It offers a comprehensive platform for managing customer inquiries and support tickets across multiple channels, providing businesses with a powerful toolset for customer service management. Zendesk’s extensive feature set and customizable workflows are particularly appealing to organizations looking to streamline and scale their customer support operations efficiently. Zendesk is distinguished by its robust and versatile customer support solutions. It provides a comprehensive platform for managing customer inquiries, support tickets, and interactions across multiple channels. On the other hand, Intercom shines in its focus on conversational engagement and real-time communication with customers.


Skyvia offers powerful visual editors which allow precise mapping configuration to quickly configure your data migration or synchronization between Intercom and Zendesk. However, this is somewhat subjective, and depending on your business needs and favorite tools, you may argue we got it all mixed up, and Intercom is truly superior. Some startups and small businesses may prefer one app, while large companies and enterprise operations will have their own requirements. One more thing to add, there are ways to integrate Intercom to Zendesk.

Email marketing on Intercom

We’ll use the Zendesk API to make changes to the existing ticket (all changes made are internal and won’t directly be seen by the customer). While Intercom offers unique feature options that weave together well into campaigns and series, it lacks voice calling–a critical feature–and spreads its more advanced features out too much among plans. Zendesk wins the self-service tools category because it provides extensive help center customization options. When a customer asks a question in the Messenger widget, the Operator automatically suggests a handful of relevant articles based on keywords to help customers resolve their own issues. Users with light access–such as knowledgeable agents and supervisors–can be added to tickets for browsing and feedback.

View your users’ Zendesk tickets in Intercom and create new ones directly from conversations. Our thoroughly picked out crew is always prepared to respond to your queries. Zendesk offers a basic plan that is affordable and will suit my needs. However, I do recommend Intercom for eCommerce stores that may need to integrate the features with their store. It enables you to get quality product feedback from the right customers at the right time through the app or by email. The to send targeted, behavior based Zendesk messages to customers.

Overview of Zendesk

It’s where customers ask the questions that may result in the largest sales in your company’s history. Both Zendesk and Intercom offer varying flavors when it comes to curating the whole customer support experience. Customer support and security are vital aspects to consider when evaluating helpdesk solutions like Zendesk and Intercom. Let’s examine and compare how each platform addresses these crucial areas to ensure effective support operations and data protection. Gain valuable insights with Intercom’s analytics and reporting capabilities.

  • Zendesk’s user face is quite intuitive and easy to use, allowing customers to quickly find what they are looking for.
  • We do, however, urge you to consider an off-peak period to start the transfer.
  • We recommend running a small batch of records (say 5%), and using that to project time to completion.
  • Intercom is the go-to solution for businesses seeking to elevate customer support and sales processes.

Hence, Intercom may be a better choice for small businesses that do not need all the advanced features. Intercom and Zendesk, two of the most popular customer service platforms have gained popularity and unique clientele for themselves since their launch. While both are customer-centric, it is worth mentioning that when we dig even a little deeper, the differences and similarities become quite apparent, even to a casual observer. The best way, however, to maximize their potential is through intercom zendesk integrations on Appy Pie Connect. Create a help center combining knowledge base articles and a customer contact request form, embeddable into any webpage or mobile app.

Add/Remove Tag on User

This is one of the best ways to qualify high-quality leads for your business and improve your chances of closing a sale faster. Intercom offers a simplistic dashboard with a detailed view of all customer details in one place. Operators will find its dashboard quite beneficial as it will take them seconds to find necessary features during an ongoing chat with the customers. Admins will also like the fact that they can see the progress of all their teams and who all are actively answering a customer’s query in real-time. Our CSV import feature allows you to effortlessly handle large volumes of data with options to customize the import type to your specific needs. With the bulk user import option, you can efficiently import users in bulk, ensuring a swift and accurate transfer of data.

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